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Thank you for shopping with NEXMAXO. We aim to provide a smooth and transparent order experience. This Cancellation & Replacement Policy outlines the conditions under which orders may be canceled and products may be replaced.
Order Cancellation (Before Shipping)
You may cancel your order before it has been shipped.
To request cancellation: – Email us at hello@nexmaxo.com with your Order ID.
If the order has not yet been dispatched, we will cancel it immediately and process a full refund.
Order Cancellation (After Shipping)
If your order has already been shipped: – It cannot be canceled immediately. – You may request a return after the product is delivered, as per our Return & Refund Policy**.
Shipping charges (if any) may not be refundable once the order is in transit.
Replacement Policy
We offer free replacements for eligible issues such as:
- Product damaged on arrival
- Wrong item delivered
- Manufacturing defect
- Missing parts or accessories
To request a replacement:
- Email us at hello@nexmaxo.com within 7 days of delivery.
- Include your Order ID and photos/videos showing the issue.
- Our team will review and approve the request within 24–48 hours.
Once approved, a replacement will be shipped after pickup of the original product.
Conditions for Replacement Approval
A replacement may be approved only if: – The product is unused and in original condition. – All tags, packaging, and accessories are intact. – Clear evidence of the issue is provided. – The request is made within 7 days of delivery.
Non-Replaceable Items
Replacements are not offered for: – Custom-made or personalized products – Products damaged due to misuse or mishandling after delivery – Items showing signs of wear, usage, or alteration – Clearance or final-sale products
Replacement Processing Time
Once the returned product is received: – Quality check takes 1–2 business days – Replacement is dispatched within 2–4 business days, subject to stock availability
If a replacement item is unavailable, we will provide a refund or offer similar products of equal value.
Pickup for Replacement
- A pickup will be arranged at your delivery address.
- The product must be securely packed.
- Up to 3 pickup attempts will be made.
International Orders (Exports)
For overseas shipments: – Only damaged, defective, or wrong item issues are eligible for replacement. – Requests must be raised within 72 hours of delivery. – Unboxing photos/videos are required for claim approval. – In some cases, only partial refunds may be offered due to logistics constraints.
Contact Us
For any cancellation or replacement requests:
📧 hello@nexmaxo.com 🌐 www.nexmaxo.com
We’re here to assist you. Thank you for choosing NEXMAXO.